Fudan-LSE Lecture Series No.14

THE SPEAKER

Stephen Osborne is Chair of Public Management and Director of the Centre for Service Excellence in the University of Edinburgh Business School. His research focuses on four areas: co-production and the co-creation of value in public service delivery; public service design; innovation in public services and public services reform; and the role of the third sector in public service delivery. He is the founding and current editor of the influential journal Public Management Reviewand was the founding president of the International Research Society for Public Management. Knowledge transfer is an important part of his work and he has worked with, amongst others, governments in the UK, Hungary and Japan on public service innovation and reform strategies and on service design. He is currently leading work on value co-creation in public service delivery as part of the European Commission’s H2020 Co-Val programme.  

ABSTRACT

The speaker will draw upon research work carried out as part of a major European commission research project across 8 countries in Europe. The paper will explore the nature of ‘value’ for public service users and develop a model to guide both research and practice. Combing our empirical work with a critical review of service management theory it will develop a model of value creation based upon the loci of value creation, the elements of value and the processes through which it can be created for public service users and citizens. Theoretical and practical implications will be explored.